Property Management Systems (PMS)
- Centralized handling of reservations, check-ins/outs, billing, and guest data.
- Cloud-based platforms: Opera PMS, Cloudbeds, RoomRaccoon.
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2. Guest Room Automation & Smart Controls
- IoT-enabled systems for lighting, HVAC, curtains, and media.
- Integration with voice assistants (e.g., Alexa for Hospitality, Google Assistant).
3. High-Speed Wi-Fi & Network Infrastructure
- Seamless, enterprise-grade internet access throughout the property.
- Smart bandwidth management and segmented network security.
4. IPTV & In-Room Entertainment
- Smart TVs with streaming platforms and hotel service integration.
- Personalized content, guest messaging, and billing overview.
5. Mobile Check-In / Check-Out & Digital Key
- Contactless services using mobile apps.
- Digital keys via QR code or NFC.
6. Unified Communication Systems
- VoIP systems integrated with PMS and CRM.
- Staff communication tools for real-time coordination.
7. AI-Powered Chatbots & Virtual Concierge
- 24/7 automated guest support through hotel apps or messaging services.
- Multilingual, capable of handling bookings and inquiries.
8. CRM & Loyalty Platforms
- Guest data management and targeted marketing.
- Reward and loyalty program integration.
9. Data Analytics & Business Intelligence (BI)
- Real-time dashboards for occupancy, revenue, and guest behavior.
- Predictive analytics for decision support.
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10. Cybersecurity & Data Protection
- Compliance with GDPR and global data privacy laws.
- Firewalls, endpoint protection, and secure networks.
11. Building Management Systems (BMS)
- Automated control of energy, lighting, HVAC, and safety systems.
- Promotes sustainability and operational efficiency.
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12. Integrated POS Systems
- Smart POS for F&B, spa, and retail outlets.
- Seamless integration with PMS and accounting systems.
13. CCTV Surveillance & Security Systems
- A. IP-Based CCTV Cameras
- High-definition video with remote monitoring capabilities.
- Scalable and easily integrated with other systems.
- B. AI Video Analytics
- Facial recognition, license plate detection, and behavior analysis.
- Automated threat and anomaly alerts.
- C. Access Control Integration
- Linked with RFID keycard systems, elevator access, and restricted areas.
- Real-time alerts for unauthorized access.
- D. Video Management Systems (VMS)
- Centralized control for live viewing and footage retrieval.
- Role-based access and secure storage.
- E. Strategic Area Coverage
- Entrances, lobbies, corridors, elevators, parking, back-of-house, and leisure zones.
- F. Compliance with Privacy Regulations
- Proper signage and data access logs.
- Ensures adherence to GDPR and local laws.
- G. Smart Storage Solutions
- Motion-triggered recording to conserve bandwidth.
- Hybrid cloud/NVR options with long-term archival.
Note
These technologies collectively support a 5-star hotel’s commitment to excellence, safety, sustainability, and guest satisfaction.
